1. Is Tony Chachere a real person?
2. How do you pronounce “Chachere”?
It’s pronounced as (Sash-er-ee).
3. How long before I receive my online order?
Once your order is placed online, it usually takes 7-10 working days for a delivery.
4. How can I expedite my online order?
Should you need your product sooner, you can contact our reps. at 800-551-9066 to get the cost of shipping Overnight, 2nd Day, or 3rd Day.
5. How do you read the code date on your products?
Our products are coded according to Julian Calendar Date system. Example: 17203 (172, 03) 172: represents 172nd day of the year (June 20), and 03: represents the year 2003, thus, the product was produced on June 20, 2003.
6. What is the shelf life on your products?
All seasonings, Jambalaya Mix, Dirty Rice Mix, Yellow Rice, Butter and Herb Rice, Chicken Rice, and all our marinades have a 24-month shelf life. Our Gumbo Mix, Red Beans & Rice, Fish Fry, Crispy Fish Fry, Hush Puppy Mix, Roux Mix, White Gravy Mix, Brown Gravy Mix, Cream of Mushroom Mix, Cream Sauce Mix, Etouffee Mix, and Gumbo Base Mix have an 18-month shelf life.
7. Do you add MSG to your products?
No, we do not add MSG to any of our products.
8. Are Tony Chachere's products Kosher?
No, Tony Chachere's products are not Kosher.
9. Does your facility manufacture peanuts (tree nuts).
No, our facility does not process any peanuts or tree nuts.
10. Which products should be avoided by people with Celiac's Disease?
The following list contains a list of products with the forbidden ingredient that affects people with Celiac's Disease. The Tony Chachere's product may still contain gluten (derived from corn). This list is specific to those people afflicted by Celiac symptoms.
Tony Chachere's Products to Avoid if you have Celiac's Disease
Box Dinners
Gumbo Wheat, Malted Barley
Rice -n- Gravy Wheat, Malted Barley
Etouffee Base Wheat, Malted Barley
Cream Sauce Wheat, Malted Barley
Gumbo Base Wheat, Malted Barley
Red Beans and Rice Maltodextrin*
*This product is likely manufactured in North America and is gluten-free, but we cannot guarantee this.
Fish Fry and Batters
Hush Puppy Mix Wheat, Malted Barley
Gravy Mixes
Roux Mix Wheat, Malted Barley
White Gravy Mix Wheat, Malted Barley
Brown Gravy Mix Wheat, Malted Barley
Marinades
Praline Honey Ham Caramel Color*
Garlic & Herb Modified Food Starch, Caramel Color*
*This product is likely manufactured in North America and is gluten-free, but we cannot guarantee this,
11. Does Tony Chachere's seasonings contain Maltodextrin?
Tony Chachere's Original, More Spice and Spice N' Herb seasonings do not contain Maltodextrin. The Lite and Salt Free seasonings do contain Maltodextrin.
12. What is silicon dioxide?
Silicon Dioxide, also known as silica, is a FDA approved food additive. Physically, it is a transparent, colorless powder. Silicon dioxide serves as a free-flow agent by absorbing moisture. It never exceeds 2% in any Tony Chachere product.
13. Why do you use silicon dioxide in your products?
Blending spices in South Louisiana, with our humid climate, is quite a challenge at times. Without the addition of silicon dioxide production would be almost impossible. Also, silicon dioxide keeps your seasoning free flowing in your pantry for the life of your seasoning.
